> ## Documentation Index
> Fetch the complete documentation index at: https://help.moyacascade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Respond to PCF requests

> Share a company PCF with a customer or decline their request.

Customer requests appear in **PCF Requests → Received**. Create the appropriate [company PCF](/user-guides/pcfs/create-an-organization-pcf) before responding if you do not have one yet.

<Steps>
  <Step title="Review the request">
    Check the requesting organization, accounting year, and message. Confirm which product and unit the customer needs.
  </Step>

  <Step title="Open Share PCF">
    Open the request's actions and select **Share PCF**. Choose the company PCF that matches the product and period.
  </Step>

  <Step title="Send your response">
    Share the selected PCF, or choose **Decline** if you cannot provide it. Add a response note where appropriate.
  </Step>

  <Step title="Manage a shared response">
    For a shared request, use **Change PCF** to choose a different PCF. Use **Remove access** if the customer should no longer have access to the restricted PCF.
  </Step>
</Steps>

Sharing adds the PCF to the customer's supplier inventory. It does not attach it to their purchases or give them access to your organization's underlying records.

Before removing access, review the warning: the customer's live calculations may fall back to saved database estimates. Existing report snapshots retain their captured values.

Restricted access can only be shared in response to a request from the receiving organization. You cannot add a customer directly through **Manage access**. Use [Share PCFs and manage access](/user-guides/pcfs/sharing-and-access) to review visibility or remove existing access.


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